Wrong cold order delivered 2 hours later

I called wimpy Carlton centre at about 09h45 this morning to order breakfast, my order was taken by a lady names Segametsi, I waited for my order for over an hour and after numerous calls she then advised they are busy and its month end next time they will ask for us to come collect our own orders. all well, when the order arrived firstly it was wrng: I requested white bread I was given brown, the food was so cold but that doesn't come close to the Mushrooms I received, they were in such a filthy package no one actually wanted to even taste them, the packaging was greasy and had blackish dirts this is a transparent containe but it was actually cream white due to the dirt! I then called the manager and asked for my money back and first off he had such appalling attitude, I overhead him telling the staff cancel and give her her money back, I even asked are you not gonna apologize and all he said was but I just apologized to you now, I mean would I ask for an apology if I heard one, he didn't seem 1 bit sincere at all. Wimpy Carlton centre always does this, if they don't get orders wrong they have stinking attitude. the name of the \manager"is paul. but apparently he is not the manag"""