ZB
Zelda B

1 reviews | Active since Apr 2014

30 Dec 2017, 12:24

Worst Wimpy in SA

Stopped for breakfast at Wimpy Bloem 1stop, waited 30 min for a waiter to take our order (after calling 3 waiters for service and each one saying they will get the waIter that is suppose to serve the table we were seated) placed order, got our drinks, waited another 30 min. Eventually got up and left, just paid for the coffee. Cashier blamed the busy festive season. No one apologised or took responsibility! Please Wimpy if you cant handle the volumes if customers put up a sign so that we can pass you and eat at maxis or steers! Close your restaurant at 1 stop. Customers stop there witb the intention of getting FAST efficient service! We sit down for breakfast to take a break and rest thats why we dont order take aways. We plan our schedule to take this break not to let *********** staff waste our time! Wimpy bloem 1stop will never see us again!

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Replies (1)
Wimpy
Wimpy's reply11 Jan 2018, 16:47
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,