KM
Kuvesh M
1 reviews | Active since Aug 2015
15 Aug 2015, 18:56
Worst Wimpy Experience
Hello<br> <br> First-off - I'm not that picky.<br> I eat at different restaurants and fast-food places.<br> <br> I've been to the Wimpy in central Johannesburg many times (near cnr of Market/Albertina Sisulu and Kruis).<br> Usually had good service AND food...However today was the worst experience I've had, not just at that branch, but at a Wimpy in general.<br> <br> No ice is annoying...but not a deal-breaker...<br> No working drinks-machine..alright...<br> You want to serve me a relatively-cold can...fine...<br> A few Rands difference from the menu-listing and the actual price...irritating...but ok....<br> <br> BUT....Serving me a burger that not only looks like it came from a second-rate street-vendor...but of worse quality???<br> And I understand chicken-fillet burgers are not all the same size...but this was not really up to standard. (I have a pic I took which I will post via another way-am also going to the Facebook page)<br> <br> THEN...charging me 21 RAND for a CAN!?!?!?!<br> What the hell???<br> <br> I am VERY disappointed...and annoyed!<br> <br> I paid R73 for a meal for which I could've got much more value at a Chicken Licken or McDonald's.<br> <br> Hesitant to go back there anytime soon.<br> <br> Kuvesh
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Wimpy's replyOfficial
17 Aug 2015, 09:09Hello Kuvesh,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply17 Aug 2015, 09:09
Official
Hello Kuvesh,
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Johannesburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,