1 reviews | Active since Sept 2015
<p>I stopped by Marble Hall Wimpy on Tuesday 28th June, and ordered 1/4 chicken and steak, and my colleague ordered the meal which comes with a steak, wors and lamb chop.</p> <p> </p> <p>I got my meal, and on my 1st taste of the steak I noticed it tasted off. I asked my colleague to taste his, and he confirmed that his steak also tasted off. I called the waiter and explained this predicament, and he asked that he could speak to the manager and maybe try to discount the meal as there was a problem with the steak. My suggestion was that he try to replace the steak with wors rather, but I let him go to his manager anyways.</p> <p> </p> <p>Its to my disgust that the manageress cam to our table, and proceeded to tell me that there was absolutely nothing wrong with the steak on both my plate and my colleagues, and that there must have been a problem with my taste buds. She even had the audasity to ask me if I was aware that there is basting that they use while preparing the steak, as if this was my first time in a restuarant! She then proceeded to fetch the remaining raw steak that came with the batch we were eating, and told me to inspect it and smell it to prove that it wasn't off. This really angered me to no end, and I am still angered by the fact that she thought two of us eating this meat wouldn't know what basting is, and that we were mad to tell her that there was something wrong with the food.</p> <p> </p> <p>She then disappeared for a few minutes, and came back and said her boss had told her to replace the "bad" steak that we had complained about. She offered to make us the very same raw steak she was asking us to smell a few minutes earlier. My question was/is, how do you prepare the very same steak from the same batch we are complaining about and expect us to accept that? How?</p> <p> </p> <p>I told her to keep her steak, proceeded to the till and paid full amount and left, even though I was completely disgusted with the service and the food I had gotten at this Wimpy. I'm still highly irritated by this woman who said, and I quote, "Sir its impossible for there to be any off meat at this restuarant, you are wrong and I'm not going to accept that"....</p> <p> </p> <p>Worst service by far.... I'll stay far away from Wimpy from now on....</p>
Thank you very much for taking the time to report your experience with our Marble Hall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Marble Hall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
As expected, no one from Wimpy or the Area Manager has ever contacted me... Useless customer service....
As expected, no one from Wimpy or the Area Manager has ever contacted me... Useless customer service....
3,280 total reviews on Hellopeter
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