SM
S'fiso Maphanga
1 reviews | Active since Oct 2015
07 Jan 2018, 15:30
Worst Wimpy Ever
On the 22nd of December 2017. This was by far the worst Wimpy. This ladies it's busy and their chatting with a friend. 1st it took them 15mins to bring us a menu for ordering. Another 20mins for the food to arrive. My plate was fine. Yet my wife's plate. She ordered lamp ribs and they were not cooked. We did a doggy bag and took them home got them cooked. You need to look at how this places are run. Not happy at all.
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Wimpy's replyOfficial
11 Jan 2018, 15:56We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply11 Jan 2018, 15:56
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,