CH
Chris H

1 reviews | Active since Oct 2011

18 Jun 2015, 11:09

Worst Service I have ever received from Wimpy!

Went to the Wimpy @ Hillcrest corner last Saturday (13/06/2015) as our plans didn't work out and it was already an hour after our toddlers lunch time.<br> We walked in and sat down and asked for a high chair and a menu for our little one. After at least 5 minutes if not longer, I went to the cash desk and got a menu myself.<br> <br> A few minutes later the waitress brought the high chair and kind of just put it by our table in a very abrupt manner. She took out order just for our little one which took quite a while to arrive considering most Wimpy' s we frequent (Ushaka, Gateway) bring a kiddies meal in a matter of 2-3 min. The juice normally comes in a take away cup which it did in this case but always normally with a straw cut in half as a full size straw is too long for a toddler. To add insult to injury the waitresses were playing with the ***** which are given as the toy with a kiddies meal so when we left the store, the ball we were given (for a girl even though clearly you can see he is a boy )didn't even light up anymore because they play with them instead of attending to tables.<br> We will never again go this to Wimpy and will encourage friends and colleagues to do the same. Disgusted!

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Replies (1)
Wimpy
Wimpy's reply19 Jun 2015, 09:28
Official
Hello Chris.Hart,

Thank you very much for taking the time to report your experience with our Hillcrest Corner branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care