1 reviews | Active since Mar 2016
Worst Service Ever
This morning 12/03/2016 my wife, myself and my mother in-law went to Wimpy @ The Grove Riverside we got there at 10AM the waitress asked us what would we like to drink so we ordered 2x Mega Coffee's and 1x Regular. Then 20min later another customer comes in they take is order within 5min he got his coffee, by that time we asked another waitress how can someone that comes in 20min after us get his coffee first and the waitress just smiled at us and walked away.10:30 our waitress brings our coffee to us and on top of that the wrong order she brought us 2x Regular and 1x Mega Coffee's when then said that we asked for 2x Mega's so i waited another 5min for her to bring us the correct order. This is VERY VERY BAD SERVICE and there wasn't even a manager is sight to complain to.Really this is very bad for you name that is very well known. This is not the firt time that we had bad service at The Grove Wimpy we will never set foot in Wimpy The Grove Riverside you must really look into this and get staff that is willing to actually do the work. Hope to get a response from you soon on this matter.
Thank you very much for taking the time to report your experience with our The Grove Riverside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our The Grove Riverside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
