MV
Michelle V

1 reviews | Active since Dec 2015

26 Feb 2019, 12:07

Worst service ever!

On Sunday 24.02.19 my husband and I went to Wimpy for breakfast. On arrival there was no one to assist us with seating. After standing and waiting we went and sit at a open table. Aircons are not working. It was unpleasantly warm. The table was dirty. Tomato and mustard sause was all over the bottels. Not even cleaned for the next customer. The waiter came and gave us menus. A few minutes has passed when she came and took our drink and food order. When the food came it was not what my husband had asked for. We waited 30min and no waiter came to check up on us. Another 30min passed. By now we had finished our drinks and food and still no waiter came to check up on us. We stood up. Pay and left. No tip was given for this absolute poor service and we will most definitely never return. Will spread the word to all my friends and family to rather go to Jam Jar. Wimpy can go and learn what service is by them. Goodbye Wimpy!

0
Replies (3)
Wimpy
Wimpy's reply04 Mar 2019, 13:25
Official
Hi Michelle We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who will escalate this to both the store manager and the area manager. Please tell us the branch you visited so a representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: *** 

Best regards,

MV
Michelle V's update08 Mar 2019, 14:26
Reviewer Update
It was Wimpy Lydenburg
Wimpy
Wimpy's reply10 Apr 2019, 12:29
Official
Thank you.  A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter.

Best regards,