MH
Minenhle H

1 reviews | Active since Feb 2016

09 Sept 2017, 16:55

Worst service ever

Today I ate with my fiancé at Wimpy in Ulundi....we got the worst service ever....we waited exactly 45 minutes for our meal...People who came after us were getting their meals....we checked our meal 3 times and nothing came....and when the meal came back after ages it didn't come with all the things we ordered....it was short...they brought the things that were short later after we finished our food and Zama Vilakazi the manager made us pay for the meal....worst service ever....wimpy keeps on disappointing and giving us bad service ???

0
Replies (2)
Wimpy
Wimpy's reply28 Sept 2017, 13:43
Official

Thank you very much for taking the time to report your experience with our Ulundi branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Wimpy Team.

Best regards,

MH
Minenhle H's update03 Oct 2017, 10:32
Reviewer Update
How ******* of Wimpy to send a message saying they've opened a case with a case number to me and then a day after they send a message saying they've resolved the issue but I don't receive even a call from them....wow....Wimpy keeps getting worse and worse...they really thought I was that stupid to just ignore the message or maybe I woudnt have seen it...WOW...is Wimpy owned by uneducated people or what gosh such restaurants shouldn't be allowed to operate ????