TP
Thelma P

1 reviews | Active since Mar 2015

22 Jun 2015, 15:18

Worst Service EVER!

I know people get set in their ways, but unfortunately for me, on Saturday, 20 June 2015, I thought I will try out the new Wimpy at Matlosana Mall in Klerksdorp. We were seated and then the waiter came to wipe the table and left the menu's, I knew immediately I wanted a Fanta since I drove from another town. The waiter didn't greet us, or introduced himself or listen, he just walked away. When he eventually came to our table I have changed my mind on eating there but since my children expected at least something, we ordered milkshakes, we waited forever for the waiter to come back to ask for the bill, good thing we decided not to eat since we would have waited forever for him to take our order, after we waited way too long we left and got our bill at the counter. I have never experienced such bad service from any Wimpy EVER! The waiter was Linken and due to Linken I will not support this Wimpy ever again.

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Replies (1)
Wimpy
Wimpy's reply23 Jun 2015, 11:59
Official
Hello TRPottek,

Thank you very much for taking the time to report your experience with our Matlosana Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,