JG
Jacques G
1 reviews | Active since Dec 2015
19 Dec 2015, 09:42
Worst service and attitude I've ever experienced
I wanted to order a generous joe but instead of just saying we are out of stock she ignored me completely at the counter until i had to make a scene! She told me it's not on the menu anymore but it's the only thing i ever order at Wimpy so I googled the Wimpy menu and showed her but still she just kept ignoring me. So i told her i want to talk to the manager and then she called the manager and then the manager started shouting on me over the phone and he doesn't even know the situation, which was the pinnacle of bad service for me
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Wimpy's replyOfficial
21 Dec 2015, 12:20Hello Djaak420,
Thank you very much for taking the time to report your experience with our Piet-Retief branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Piet-Retief branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply21 Dec 2015, 12:20
Official
Hello Djaak420,
Thank you very much for taking the time to report your experience with our Piet-Retief branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Piet-Retief branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care