1 reviews | Active since Sept 2017
I got such a dissapointment at wimpy today. First off we stood at the entrance for 7 minutes waiting for a waiter to seat us, eventually the manager asked if we had been helped and got us a table, brought the menus and said our waiter would be there shortly to take our order. We sat there waiting, and after 20 mins of waiting I decided to get up and go and ask for a waiter to atleast get our drink order. They took our order and then we waited and waited. 2 different group of people got there 15 mins after we had placed our orders and unbelievably got their orders first, they were almost done by the time our food came. I noticed a couple of times a waiter went over to their tables, with the biggest smiles to ask if everything was still good with them, not once did anyone bother to come over and ask. We basically waited for 1 h:30 minutes before eating. I wont even talk about the food. Really worst service I ever got at wimpy.
Thank you very much for taking the time to report your experience with our Uitenhage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy team.
Best regards,
Thank you very much for taking the time to report your experience with our Uitenhage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy team.
Best regards,
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