lM
lee M
1 reviews | Active since Feb 2016
31 Dec 2017, 10:26
Worst experience
Food was burnt meals over charged and under potion. Manager told me pictures on menu are not wat I should expect on my plate, they are pictures that are blown out of proportion. Burger came with burnt onion rings sent it back. It took about 30 minutes to come back with new onion rings on a cold stale burger because they did not make a new burger. The manager has no people s****s
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
11 Jan 2018, 16:41We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply11 Jan 2018, 16:41
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,