FG
Felix G

1 reviews | Active since Apr 2019

01 Apr 2019, 11:47

Worse Wimpy Experience Ever

I would like to report a Wimpy manager from the Cornubia Mall. Sunday morning (31/03/2018) me and a couple of my friends went to have breakfast and we had chosen Wimpy as our restaurant. When breakfast was served we were not satisfied with the quality of the food we were being served and what we had concluded as good Samaritans was that we were going to pay for the food as some of the guys had already digged in, we called the waitress to call the manager, his name was Jomo and when he came he had an attitude towards us which was uncalled for if you serving customers who are going to pay good money for their food. The manager couldn't handle our complain in a professional manner and went away. When the waitress came back with the bill she just dropped the bill on our table and went away without even asking how we were going to pay (cash or card) we had to wait another 10 minutes up until one of us went inside to get the waitress so that we can pay and move away. At that time one of my friends expressed his disappointment to the manager again and that when a heated argument ensued and the the store manager ended up being rude, disrespectful and even using some swear words towards me and my friends. Fortunately one of my friends diffused the situation and we went away. I'm not angry, I'm just disappointed at the way the staff especially the manager treated us as customers and I doubt we will ever visit any Wimpy restaurant anytime soon.

0
Replies (1)
Wimpy
Wimpy's reply02 Apr 2019, 15:36
Official
Hi Felix
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: ***