Worse experience ever by staff including manager

<p>Hope you can assist. I went to Wimpy at n1 city Cape Town yesterday afternoon along with my 6 year old son and 13year old niece. We were met with the manager (I didn’t get her name but she was a big white lady). We were placed a few seats away from the smoking area, and as a non smoker with 2 youngsters with me I find this very unpleasant. Nearly 15 minutes of waiting a waiter came to us, who firstly didn’t greet us and secondly asked me if I’ve been helped and after I said no we haven’t she then said, "now what do you want". I placed our order and waited almost another 15minutes without her even showing her face once or telling us how long we still have to wait. I then asked the manager if she can tell the waiters to close the door by the smoking area when they enter and exit because I don’t like the smell of the smoke neither does a toddler and a teen. She then went to close the door herself and didn’t say anything to the waiter, and yet again the door was left open all the time. We then couldn’t finish our meal due to this. Our waiter has spent ALL her time serving customers in the smoking area and not once even looked at us. I asked another waiter for a take away bag or box as well as the bill. This waiter then gave me 4 chips packets to put 2 burgers in. I then asked a second lady for a decent take away box for our meals and she was kind enough to assist me with a proper burger packet and apologised after I said no one is helping us and we’ve requested the bill and still waiting.</p> <p> </p> <p>I paid for our food and off we went, still hungry and reeked of cigarette smell with a horrible experience. We usually have our meals upstairs by the food court but we were on our way to pick and pay and figured it would be convenient to eat at this wimpy instead of walking all the way up. I am so disappointed in the level of service I experienced and promised myself to never go back to that place again because as far as I know you need to be more friendly when working with clients face to face. The manager and staff didn’t have a smile on their faces and looked so unhappy with serving us.</p>