1 reviews | Active since May 2014
Wonderful food restaurant also supplying bugs in your food.
Good Day
Yesterday me and my lady went to the wimpy in EASTGATE. when we received our food, my lady did not only found her food in the plate but a bug aswell.
When asking the waiter to speak to the manager, the waiter only told me back, "the manager is busy with a delivery she wont be able to attend".
So, firstly how does a manager just leave customers for deliveries? Secondly, the bug issue was not sorted out, the after several minutes, the manager came at least, but only say sorry and take away the plate and after that i never saw the manager again?
Would like to know if this is the way customers get treated from wimpy?
And i think it would be nice to contact the department of health for a inspection, because the standard is not where it should be.
#Waiting a response.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***