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Alexandro A
1 reviews | Active since Feb 2019
09 Feb 2019, 22:24
Wimpy's "slap in the face" service
Found a hair in my burger and couldn't eat my burger finish. The manager said I would get a discount on the meal. Discount was only R10. For a meal that cost me R220, I didn't even finish the burger. That's very disrespectful. I didn't expect to get a free meal, I paid for the meal and even gave a tip but to only give a R10 discount, that's a slap in the face my tip more than covered that supposed discount. I will never eat at a Wimpy again just because that poor customer service. Very unhappy. If I could give a negative star, I would.
Location: Ceres, Western Cape
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Wimpy's replyOfficial
25 Feb 2019, 14:59Hi Alexandro
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Wimpy's reply25 Feb 2019, 14:59
Official
Hi Alexandro
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***