1 reviews | Active since May 2016
Wimpy website a lie and their service is abominable
<p>On 25 May at 18:15 I felt like ordering Wimpy burgers as a take away. I went onto the Wimpy website and found that the Zevenwacht Mall branch was open until 20:00. At 18:21 I phoned to place an order and was informed that they were already cleaning the grill as they closed at 19:00. When confronted with the fact that the website indicated that they closed at 20:00, I was informed that this was incorrect.</p> <p>I immediately e-mailed Wimpy Head Office in this regard and to date have received no reply. IT THUS APPEARS THAT WIMPY LIES ON THEIR WEBSITE AND HAS NO RESPECT FOR POTENTIAL CUSTOMERS.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Zevenwacht Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Zevenwacht Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care