NM
Neo M

1 reviews | Active since Aug 2016

28 Apr 2018, 23:18

Wimpy waitress says fotsek

I went to Wimpy in Witpoortjie, the one next to Engen garage with my sister on the 27th of April for breakfast. We were served by a lady called Margareth. My sister orders the Sunrise breakfast and wanted it with the type of bread(not white) that it came with on the menu, but the waitress said if we want to eat an expired bread we should order that bread and said it’s not available. Ok. We made our orders with two cappuccinos, time was around 8:50. We waited, people came after us, made their orders and got them while we still waited. 45 minutes later my sister got up to ask about the food and told to sit and wait. We even started to wonder if we were treated like that because we were the only black customers in the. We got fed up and wanted to just pay for the cappuccinos and go. We told the manager present, Leah, that their services are so poor. She looked at us and just looked our away, then Margareth said ‘fotsek’. The shock and anger we felt while the manager just stood there and did nothing , we paid and left with extreme hurt and disappointment on how we were treated so early in the morning.

0
Replies (2)
Wimpy
Wimpy's reply30 Apr 2018, 12:00
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

NM
Neo M's update09 Jul 2018, 11:47
Reviewer Update
Im very dissatisfied with how the area manager have handled this matter. In face she did nothing. She called and said she’l investigate and get back to me and she never did and 3 months later nothing!!