<p>To whom it may concern,</p> <p> </p> <p>On the 30th of December 2016 we stopped to order take away from the Wimpy at Tugela.</p> <p>Our order was 5 toasted bacon, cheese and egg sandwiches. The lady who took our order slumped over the counter and clearly had an attitude problem.</p> <p>We waited almost half hour for our food and didnt check it till we were back on the highway.</p> <p>To our disgust the sandwiched was two slices of heated bread with no butter, no egg, no cheese and we were lucky to get a little piece of bacon on it. This is **************** and I am absolutely amazed that Wimpy will allow such produce!!</p> <p>We were in a rush to get back to Gauteng and could not turn back. I called the Tugela Wimpy and complained to the Manager who said he will email me a credit or voucher of some sort but to date I have not had a call or email.</p> <p>We did take photos of this dry pieces of bread and bacon.</p> <p>We will now approach the media, Hello Peter and Wimpy Franchise rights commission.</p> <p>You should fire the entire team at that Wimpy Tugela as there is clear lack of knowledge of any kind and you should not open your doors until there is proper management and staff in place.</p> <p> </p> <p>T Reeves</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you very much for taking the time to report your experience with our Tugela branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
Thank you very much for taking the time to report your experience with our Tugela branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Best regards,
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