Wimpy supports **************
<p>Even after admitting that your franchise holder acted wrong you REFUSED to apologize and then after weeks of no action you have the audacity to send a SMS informing me that the case 235213 has been 'resolved' and thank me for my interaction! You did not resolve anything, you ignored it. And EVERY single one of your responses on Hellopeter is cut and paste, no resolution, just the same old same old. As a service provider with a rating of 2.5/10 you should not even be in business. This rating alone should be telling you something.</p>
We would like to apologise that you haven't got any feedback as yet .We will do a follow up and re-escalate and ensure that the matter is resolved to your satisfaction.
Kind Regards,
The Wimpy Team
Best regards,
We would like to apologise that you haven't got any feedback as yet .We will do a follow up and re-escalate and ensure that the matter is resolved to your satisfaction.
Kind Regards,
The Wimpy Team
Best regards,
You are way past the point of 'my satisfaction', which btw was not that demanding. All I wanted is for Wimpy to take responsibility and apologize properly for the way their franchisee treated customers. How they choose to handle it internally with said franchisee is none of my concern. Instead you have been dragging feet and ignoring the facts while trying to shift the blame while you are still ultimately responsible for ensuring that your franchisees act within your guidelines, DESPITE THE FACT THAT YOUR REPRESENTATIVE ADMITTED IN A TAPED CONVERSATION THAT THE ACTIONS OF THE FRANCHISEE WAS NOT ACCORDING TO YOUR GUIDELINE!
How do I downgrade your 1 star to 0 star
PS. If you are interested, I have since returned to my country of residence.
You are way past the point of 'my satisfaction', which btw was not that demanding. All I wanted is for Wimpy to take responsibility and apologize properly for the way their franchisee treated customers. How they choose to handle it internally with said franchisee is none of my concern. Instead you have been dragging feet and ignoring the facts while trying to shift the blame while you are still ultimately responsible for ensuring that your franchisees act within your guidelines, DESPITE THE FACT THAT YOUR REPRESENTATIVE ADMITTED IN A TAPED CONVERSATION THAT THE ACTIONS OF THE FRANCHISEE WAS NOT ACCORDING TO YOUR GUIDELINE!
How do I downgrade your 1 star to 0 star
PS. If you are interested, I have since returned to my country of residence.
Despite the fact that the incident took place on 27DEC2016 you have still done nothing about it. I fail to understand what is so difficult about taking responsibility for something. You either tell me that wimpy franchise holders are allowed (with wimpy blessings) to refuse seating to customers based on their preference or you admit that the franchise holder acted inapproriatly and issue an official apology to all persons in the party. Which is it?
Rating is still 0 stars
Despite the fact that the incident took place on 27DEC2016 you have still done nothing about it. I fail to understand what is so difficult about taking responsibility for something. You either tell me that wimpy franchise holders are allowed (with wimpy blessings) to refuse seating to customers based on their preference or you admit that the franchise holder acted inapproriatly and issue an official apology to all persons in the party. Which is it?
Rating is still 0 stars
Your 'follow up' as promised on 10JAN2017 took a week. You then phone me to ask if the branch has contacted me, which they obviously did not. Well done. Rating is -1
Your 'follow up' as promised on 10JAN2017 took a week. You then phone me to ask if the branch has contacted me, which they obviously did not. Well done. Rating is -1
Aaaand, yes, NOTHING. Even after making an international phone call to land up at the ceo PA desk with a promise that they will investigate. Your attitude and arrogance towards the people who visit your establisment is just astonishing. Rating is -10
Aaaand, yes, NOTHING. Even after making an international phone call to land up at the ceo PA desk with a promise that they will investigate. Your attitude and arrogance towards the people who visit your establisment is just astonishing. Rating is -10