JZ
Joubert Z

1 reviews | Active since Jan 2016

08 Jan 2016, 22:05

Wimpy supplying take away cups in restaurant

I ordered a meal with a mega coke. They brought my cooldrink in a take away cup while this was a sit down lunch. I asked the waitress why and she said that the people break and ***** the glasses and they don't have. I saw other people drinking out of regular glasses and called the manager. <br> <br> He said those were regular size and not mega. When I poured the content of one of the glasses in my take away cup it filled it up.<br> <br> So first they expect me to use take away cups instead of glasses and don't ensure that keep their cutlery up to date. Secondly they are cheating their customers by supplying a regular size in the take away cup and make you pay for a mega.<br> <br> When I confronted the manager about that he told me the owner said that this is what he must do and that he is not going to buy new glasses.<br> <br> This is pathetic from such a big franchise group and I expected that the head office would know more about what's going on in their restaurants.

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Replies (1)
Wimpy
Wimpy's reply10 Jan 2016, 09:16
Official
Hello joubertvz,

Thank you very much for taking the time to report your experience with our sabie branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care