DZ
Devon Z
1 reviews | Active since Jun 2018
01 Jul 2018, 12:34
Wimpy Stoneridge
Service started off well. Things started getting bad as we ordered. The waiter brought our food forgetting our utensils. Then ordering a breakfast where they are sorry as the have run out of hashbrowns. Next... having to wait for tomato sauce and salt as it was no presented on the table when we sat down.
Not impressed with the wimpys lately. Service is SLACKING!!
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Replies (2)0
Replies (2)
Wimpy's replyOfficial
12 Jul 2018, 08:33Hi Devon
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply12 Jul 2018, 08:33
Official
Hi Devon
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
DZ
Devon Z's updateReviewer Update
12 Jul 2018, 10:22Impressed with Owner of Wimpy. Phoned me directly to listen to my complaint. Problem has been sorted and apology was made. Thank you Christine. Apology ACCEPTED.
DZ
Devon Z's update12 Jul 2018, 10:22
Reviewer Update
Impressed with Owner of Wimpy. Phoned me directly to listen to my complaint. Problem has been sorted and apology was made. Thank you Christine. Apology ACCEPTED.