GR
Gerda R
1 reviews | Active since Mar 2015
12 Sept 2019, 10:56
Wimpy Springsgate - BAD EXPERIENCE
I visited Wimpy at Springsgate with my three grand children for lunch. We had a wonderful time and the kids had great fun in the playing area. Our waiter was friendly and helpful. THE PROBLEM STARTED WHEN THE YOUNGEST, 4 YEARS OLD, WANTED TO USE THE RESTROOM. THE ELDEST, 11 YEARS ACCOMPANIED HIM. THEY WERE TOLD BY A LADY, DAISY, THAT THEY ARE NOT ALLOWED IN THE RESTROOM, THE FLOORS ARE WET. SHE TOLD THEM TO GO OUTSIDE AND DO WHAT THEY NEED TO DO. He was so disgusted, he commented : The girls are going to look at me.
I, as a grandmother, try to learn children correct ways and manners.
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
12 Sept 2019, 11:09Hi Gerda
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Best regards,
Wimpy's reply12 Sept 2019, 11:09
Official
Hi Gerda
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Best regards,