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Cassmin N

1 reviews | Active since May 2012

05 Jun 2018, 10:01

WIMPY Service is POOR as always, nothing has changed.

Just when you think Wimpy is on the right track, they go and disappoint you all over again. Just placed an order from Wimpy Brooklyn, PTA and it’s wasn’t anything fancy, just one of the new Stack burgers and it took a whole ****** hour … even more so, cause I still haven’t received the ****** food. I had issues with Wimpy Brooklyn before and it DOES NOT look like they have changed at all… CUSTOMER SERICE STILL VERY POOR.

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Replies (2)
Wimpy
Wimpy's reply05 Jun 2018, 13:40
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

CN
Cassmin N's update05 Jun 2018, 14:41
Reviewer Update
Hi, thank you for your reply and I appreciate the efforts done by your customer care and Wimpy Brooklyn, for the swift response and action, however, what does it benefit your current and future customers if the services itself doesn’t better. I received a call from Irene, who is probably the manager at Wimpy Brooklyn and she offered an apology meal, which, I mean really, who will say NO, but when it got here, it looked like it was just thrown on the box all squashed up…like literally. I can understand you want your customers to be satisfied with some sort of reward, but what about customer retention in the end… It doesn’t matter how much FREE meals you give, if the overall service is BAD, than you’ll lose the loyal customers forever. Thanks, BUT NO THANKS, I think this is why SPUR has over taken WIMPY as the family favourite restaurant.