KD
Keith D

1 reviews | Active since Nov 2018

01 Nov 2018, 19:31

Wimpy Sanlum centre Empangeni seriously needs now new management before they bring down the name/integrity of the franchise.

The poorest service I've received in a long time , the manager had a attitude right down to the staff members had to wait a upward of 45mins just to get a waiter my partner has to get up twice just to a waiter to come to us , the food took an hour to get to us and it wasn't exactly well prepared for something that long had to wait extremely long for a refill and when I asked the waitress she just said "oh yazi I forgot" and still took her own time to get it , had an overall terrible experience at Wimpy in Sanlam centre, Empangeni. The worst I've had and I've been to quite a few

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Replies (1)
Wimpy
Wimpy's reply27 Nov 2018, 19:30
Official
 Hi Keith

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

 If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

 Kind Regards, 

 The Wimpy Team
 Customer Care Line: ***