1 reviews | Active since Jul 2018
Wimpy Rustenburg Waterfall mall owner
Query no. 671963 was opened after my complaint as a customer was laid. On twitter, the person who handles the Wimpy page rep**** & i was called back, assumably, by Head Office. David, the person who called, said he understood my compliant & i should go to the store & get a free meal of everything I had bought on the 10th of July 2019. I went to the store today & the "owner", Dewald came at me guns blazing saying he doesn't see my complain as valid. I even had to ask for us to sit down before we started our conversation. We ended up concluding the conversation as voices were being risen, particularly by Dewald. The "owner" of the Rustenburg Waterfall mall Wimpy restaurant does not know anything about customer service & customer satu.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your feedback has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your feedback has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***