aN
anusha N
1 reviews | Active since Jan 2012
14 Dec 2015, 16:24
Wimpy- ridiculous policy which they run
I made an order at the takeaway counter. Once the cashier put it on the system I changed my mind and wanted to order something else instead. I was told that I could not change my mind and had to pay for what I ordered. Please excuse my ignorance but is this the norm? Why can't wimpy simply cancel my order and allow me to re-do my order, like everywhere else? This is ridiculous!
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
17 Dec 2015, 10:32Hello nushi66,
Thank you very much for taking the time to report your experience with our Akord park Vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Akord park Vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply17 Dec 2015, 10:32
Official
Hello nushi66,
Thank you very much for taking the time to report your experience with our Akord park Vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Akord park Vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care