RJ
Rita J

1 reviews | Active since Jun 2018

23 Jul 2018, 15:57

Wimpy port elizabeth airport is the worst

Shocked, once a month I get to go to Port Elizabeth airport and our choice is always the wimpy as we love wimpy, but this wimpy is ridiculous. The food is always gross and I was taught to eat what is put in front of you. We are really not picky people.

My last experience was Last night 22 July 2018. We sat down and received menus. The waiter came to ask our order, didn't write it down so he forgot my coffee, My son received his bubble gum milkshake but it was milk that was blue. And daddy got a hot sparkling water without the ice or glass. I went up to them asked for a glass with ice for the sparkling water which she brought a glass with warm water. Daddy wanted a croissant with crispy bacon. that bacon was so nasty.

We tell ourselves every time never again and yet we go again well never again

0
Replies (1)
Wimpy
Wimpy's reply19 Aug 2018, 15:38
Official

Hi Rita

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***