1 reviews | Active since Jun 2017
Wimpy, playing with people's health and time
<p>I went into Wimpy at Campus Square, placed an order for 6wing and chips hot. The time was 16h28, decided to walk around the mall and do ther things while waiting for the order. Came back exactly an hour later. The lady at the till gave me my order. I looked, just to see that it wasn't brunt as I asked her not to burn it, last time they sold me burnt food. The order wasn't correct - it wasn't waht I ordered. i showed her. She yelled at the kitchen staff and said that "'you gave me an incorrect order, I asked for something else". She instructed to have it fixed. I got so ****ed for the poor service, and it was the 2nd time, the first they burnt.</p> <p>I walked away to the car and was back in less than a minute, my order was ready, I looked at it again. It looked like they had just poured the hot sauce over the bbq they had made for me. I asked them how it is possible that they could fix me other wings in less than a minute? I asked whether their wings are already cooked when one places an order, why sometimes it takes 20mins and ove , but this time just less than a minute. The lady made an obvious lie that "No, the wings were an Uba order, so they're giving them to me". She yelled again to the kitchen guy as though seeking approval of the lie she was telling me. The man looked at me and mumbled things out his mouth - he had no excuse for me. I walked away, then decided to come back - something in me told me not to trust that food. I went back and demended my money back.</p> <p>The surprising thing is, they weren't apologetic at all, they had been caught red handed and they had no excuse for me. Not a simple lame I'm sorry came out their mouths, they just gave me back my money like they didnt need it anyway!</p> <p>Wimpy Campus Square is pathetic!!!! They're used to serving those poor varsity kids loads of nonsense and I fear for their well-being and health!!!!! NO ONE SHOULD BE FED *******, ESPECIALLY IF YOURE PAYING FOR IT.</p> <p>Minya</p>
Thank you very much for taking the time to report your experience with our Campus Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Campus Square branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
