Wimpy.... Or rather not!

Terrible terrible service.

Today we wanted to order Wimpy as a takeaway, quickly me and my husband checked out what is on the website. Double double cheeseburger for R59.95, and that the one! Special was running from ***

Phoned and Palesa was the one to answer, where so assured my husband that there is definitely not a deal like that, where later on, my husband handed the phone over to me. As I was telling Palesa to go onto the website where she can see it herself. No she can't do that. She have to call the owner first and then I CAN CALL BACK IN 5 MINUTES.

Immediately thats when things got heated, I asked her to speak to a manager because she clearly can't handle customer service. NO MANAGER ON DUTY! NADA, NOTHING!! Couldn't believe my ears. Still I asked her for the deal, no she can't... As time passed Palesa couldn't handle the complaint, but the phone on the counter and later hung up.

Called for a second time, new lady answered the phone, asked for Palesa. No there is no way we can't help you, we don't know anything about this special.

Then I decided to drive there myself. Got there, Palese said the owner said it's ok I can have a special. Palesa also informed me that I was shouting her, if I shouted her my one year old would have been wide awake, as she was fast asleep, I explained to her that I can show her what it is to start shouting, then mumbled something in Tswana, thank goodness that I didn't hear as I can understand i bit of Tswana nevertheless I told her I want to speak to the owner... Then the phone DOES NOT WORK. Called from another waiters phone. I then told her: 1. The service is Pathetic- there is no service to complain about 2. There is NO manager to handle customer complaints and clearly the lady here needs customer service training. 3 You don't know your specials. I cannot understand why I need to behave like a uneducated person fighting about food, if I just want 2 specials. 4 I really don't care if HQ didn't update their intranet or whatever the reason might be, point is.. I'm a customer, I pay for my food with money, I'm not a charity case wanting free food and neither I'm a making special up in my mind (which by they way, make me feel like I'm a ****) .

Christel or whatever your name is, here I am, I said we'll meet again and now i WANT to introduce myself, I am Annique. I've been a customer from your restaurant since the beginning that Wimpy open there in the early 2000's, never ever have I seen an owner there, so please don't tell me that you were working on a Sunday, if it mattered to you, I would have found your at the restaurant.

In the future I'll definitely know where to spend my money.