GS
Gerhard S
1 reviews | Active since Dec 2018
13 Dec 2018, 08:50
Wimpy O R Tambo - Sad Sorry Excuse for a Restaurant
Appalling service with inattentive noisy staff who seem preoccupied with shouting amongst themselves rather than attending to the many clients either eager to pay or indeed order. Once an order is eventually placed, be prepared to sit and wait as it may take some time before you eventually get your meal, which incidentally will be ice cold and extremely disappointing. For this privilege, your complaint will be fobbed off by staffband you will still need to pay the ZAR75. 00 for a cup of coffee and a complete throw away breakfast. Keep up the good work Wimpy, I'm sure you will miss my patronage as much as I'm going to miss never visiting your franchise ever again.
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Wimpy's replyOfficial
19 Dec 2018, 12:12Hi Gerhard
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply19 Dec 2018, 12:12
Official
Hi Gerhard
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***