MT
Mardo T
1 reviews | Active since Mar 2015
26 Nov 2018, 14:32
Wimpy North Cape Mall Pathetic
This is the 2nd disappointment I have had from this Wimpy in a short period. The 1st time we had very slow and poor service and the food was not fresh. Today 26.11.2018 at around 12:00 I went to buy 3 Special Double Double Cheese Burger meals, again the food was not fresh at all and I only received a 2nd piece of cheese on the burgers and no additional patty and it was old single cheese burgers with 2 slices of cheese. This was the last time that I spend my hard earned cash at this Wimpy and will not use their services again. I will go to the Diamond Pavilion Mall where the service is excellent and the food fresh.
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Wimpy's replyOfficial
27 Nov 2018, 20:52Hi Mardo
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply27 Nov 2018, 20:52
Official
Hi Mardo
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***