MJ
Melani J

1 reviews | Active since Apr 2018

27 Apr 2018, 10:44

WIMPY Montana Crossing serving rotten food

Good evening as you can see it's past midnight. It's now 01:46am and I have to write you as I cannot phone. As no one will answer.

But here I am furious that my son has been throwing up a few minutes ago. He is 3 and like me unfortunately ingested food from one of your outlets that was infected with mold. I actually had a full toasted in such a rush as we were so hungry and only when I was reaching for the second one saw something catching my eye. Then realized that I had bread with mold on.

We yanked the food out of our sons hands after he already had a bit to eat.

Now I have had many days where I have wanted to make sandwiches and then discovered that the bread was moldy. It's actually something that you can see. So my question is why the hell would you serve it?

You cannot miss the mold the bread is white so maybe those blue stains shouldn't be there!!!!

I want to know what will be done and I want feedback I am extremely disappointed in your brand and furious that my son is sick hours after eating your food, I'm still waiting to see if I will get sick, for now all I have is a aching headache. And a rumbling tummy.

I also question how fresh the bacon was on the sandwich and seeing how pricey you are getting food like we did really leaves a bitter taste in your mouth.

The branch was: WIMPY drive-thru Zambezi Montana Crossing Pretoria

I phoned David from the shop and informed him. My husband then took the food back.

I demand feedback as I will not let this end here. My son has food poisoning from your food and I will make sure you pay for it.

I am sure you have plenty of rules for dealing with food as poisoning can happen so easily if rules are not followed.

As WIMPY you should take responsibility for your branches and the mistakes they make, the same way you take credit for them doing well.

I will be waiting for you to be in contact with me.

Very angry and disgusted customer.

Melani Pretoria

0
Replies (1)
Wimpy
Wimpy's reply27 Apr 2018, 13:38
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***