Wimpy Monday Breakfast Special *******.
<p>I visited the Wimpy (24th July, 2017 10 am)at Sunridge shopping centre in Port Elizabeth, the second time in a month after 4 years boycot because of bad experiences. They were not very busy. The waitress asked what we sould be having and we said the Monday Breakfast Special ( Which is two for the price of one ) She proceeded to take our drinks order and then said The Double Ups? (which is NOT on special) and we said yes (AFTER ALL SHE WORKS THERE AND SHOULD KNOW THE MONDAY BREAKFAST SPECIAL) , The Breakfast arrived and when the bill arrived we were astounded to see the we had been charged in fu ll for two breakfasts. On quarying this I was told that we had asked for two double ups, We had asked for the Monday two for one breakfast special! The waitress, (seemingly taking advantage of the similarity in the two breaakfasts to inflate the bill) called the Manageress, who was far from friendly, her body language and tone in fact was confrontational and she angrily asked " so you expect ME to bear the cost of the extra breakfast!!!" </p> <p>I and my family have been regular ( a few times a week ) Wimpy customers for many years and have NEVER had such an agressive response from a manager. I am a senior citizen on a fixed income, and I feel it is shameful for them to take advantage of the elderly in this way. I will never go back to that Wimpy ever! I shall go back to supporting the other WImpys which are very much further than this one (10 km further) where I am welcomed and valued amd never exploited. WHenI paid the bill I asked to have a customer satisfaction form, which the counter attendant could not find, I filled it in but I suspect that it was thrown in the bin as there was nowhere to put it. I have been unsuccessful in getting onto the Wimpy Internet site to log a complaint - It seems the web site is not operating. Generally a frustrating experiance.</p>
Thank you very much for taking the time to report your experience with our Sanridge branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Thank you very much for taking the time to report your experience with our Sanridge branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
