1 reviews | Active since Jun 2016
Wimpy Mayville
<p>Goodday,</p> <p> </p> <p>On Sunday 12 June 16 at 11:15 we decided to have breakfast at the Mayville Wimpy.</p> <p>My mother and father who is both pensioners decided to join us. We were in total 7 people.</p> <p>We were already seated when they arrived and due to the fact that the seat was not big enough for all of us,</p> <p>we requested the waitress to add a table on (photo 2, the front two tables the one with the seat</p> <p>and the loose one was just put next to each other) . Which she did. As we have already ordered she just took</p> <p>the order for my parents. </p> <p>After sitting for about 5-10 minutes the manager, Portia,(photo 1) approach us and said my parents cannot sit at the selected table,</p> <p>as it is in the way. Which was not entirely true as there was about a 3 m gap at the back where every walked by the</p> <p>whole time, customers and waiters. She insisted that we all should sit on the seat that was only for max 4 people.</p> <p>When we pointed out that we are all grownups and that it is impossible for all to sit at the one table she said in that case</p> <p>we must leave. My parents are both pensioners and I was shocked that she just pulled the table from under them not giving</p> <p>them time to get up or not even asking if we would mind sitting at another table, which we would not have minded to. </p> <p>The waiter was standing with the tray with their coffees and she just jelled and told her to take it back to the kitchen.</p> <p>I have never in my entire life experienced such a disrespectful manager ever!! When I asked her for her superior she</p> <p>said she is the manager and if we want to complain we have to do it with her?? She might be the floor manager but</p> <p>I strongly believe that she must have a superior or even the owner that is above her. We were all so shocked and all the</p> <p>people surrounding us were looking our way as none of us raised our voices or nothing we just sat there in total</p> <p>disbelieve white she pulled tables and chairs around. This is no way at all to treat anyone so much more pensioners???</p> <p>I cried all the way home I was so humiliated and so very angry!!</p> <p>My son was with us and he kept on saying sorry grandma.</p>
Thank you very much for taking the time to report your experience with our Mayville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Mayville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
