1 reviews | Active since Jul 2012

14 Nov 2016, 17:44

Wimpy Margate Beach-only your money counts!

<p>Don't go to Wimpy Margate Beach.</p> <p>Omly thing that matters is money money money!!</p> <p>I approached A Manager requesting if they could ask the young guy sitting in his car on A WHEELCHAIR RESERVED parking space "playing games on his cellphone "to pass tome" when we actually needed the parking for a disabled.</p> <p>ALL WIMPY'S IN SA HAVE WHEELCHAIRS-ONLY MARGATE BEACH WIMPY DOES NOT HAVE ONE! COURTESY WHEEL CHAIR.</p> <p>He answered "don'y worry he will get a big fine!! "</p> <p>Then we sat down and ordered. We could not hear the waitress and visa versa...because of loud UNACCEPTABLE JAZZ music-We have complained about this for months now!!!! It is not a nightclub!!! Wimpy should be a family restaurant. Then Bongani walked in with his crowd of 7!! No effort was to much to move tables and every possible request to make him comfortable. Beer was served and it got so loud we had to move tables twice to try and find a quiet spot to try and enjoy our meal BY THEN COLD AND TASTELESS! I requested fresh chips. After complaining about the service and when we finished pur meal the guy to whom I complained said he called the traffic dept. Sorry to little to late. WITHOUT A DOUBT I WILL REFER ALL MY GUESTS TO OTHER WIMPY AND RESTAURANTS. THE LADY FROM MARGATE BEACH TOLD US LAST MONTH their business declined with 50%. I can absolutely understand that. Seems like the loud beer drinking gangs are more important than old lady who needed assistance. WE WILL NEVER VISIT WIMPY BEACH IN MARGATE EVER AGAIN. </p>

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Replies (1)
Wimpy
Wimpy's reply16 Nov 2016, 16:35
Official

Thank you very much for taking the time to report your experience with our Margate beach branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy

Customer Care: