1 reviews | Active since Feb 2014
ON 2 OCCASIONS I VISIT THE WIMPY AT ARBOUR CROSSING, ON MY FIRST VISIT ON THE 6 APRIL I HAD ORDERERD THE R50 SPECIAL BURGER AND MILKSHAKES , WAS TOLD THAT THE ICE CREAM MACHINE IS NOT WORKING , WE WAITED OVER 25 MINUTES FOR OUR MEALS , WE CHOSE TO DO A TAKEAWAY FOR THE BURGERS ONLY, UPON GETTING OUR ORDERS ON THE WAY OUT, OUR WAITER WAS BUSY MOPPING THE FLOORS AND SQUEEZING THE MOP WITH OUT A GLOVES ON, AND SHE DECIDES TO COME TO HAND OVER OUR MEALS WITH OUT EVEN WASHING HER HANDS, I HAD BROUGHT THIS TO THE MANAGERS ATTENTION, HER RESPONSE WAS "I AM SORRY, I WILL SPEAK TO HER ABOUT IT, SHE IS TAKING ADVANTAGE COS I WAS IN THE BACK" TOTAL DISGUSTED ! AGAIN I VISITED ON 08 APRIL WE HAD ORDER THE SPECIALS AGAIN , THE MILKSHAKES WAS HALF FILLED WITH VERY LITTLE CREAM AND SWEETS I DID BRING IT TO THE MANAGERS ATTENTION , HER RESPOSNE WAS "WHAT DO U WANT ME TI DO", WITH NO CUSTOMER CARE ! THE BURGERS WAS COLD , THERE WAS NO GERKINS THE LETTUCE WAS YELLOW, TOTALLY DISGUSTING WONT BE VISITING THEM AGAIN
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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