Wimpy Kollonade Shopping Mall A terrible Experience

Today I had a terrible experience with Wimpy 11 September 2022 We ordered food from Wimpy Kolonnade this morning through Mr D App as I’ve just come out of an operation and my family and I decided we can do our out breakfast/meal at home. We placed the order, the food arrived at 11:38, on opening our bag we noticed that the order was INCOMPLETE! I phoned the Wimpy Kolonnade here I spoke to the manager in charge I gave him the details of the order. order#DFD*** explained that part of our order has not arrived and a soft drink from my daughters meal, he (Manager) then said to me yes!! He sees that part of the order did not go, he then said to me that he will sort this out and send it when the driver comes in, I asked him please will this be longer than an hour? ( it’s breakfast/brunch with my family) they all have their food... No he said it will be there shortly I asked if he could take my number And please let me know ... he took my details ... and 2hours later 5x phone calls later from me to find out where my meal is .. No communication from them the staff that answered laughed and made jokes keeping me on the line then proceeded to ask me what manager I was not happy the phone manners communication Are very poor .Management, a manager is appointed to run the Owners store to the best of his abilities he is appointed in trust to find solutions not create problems He says to me he is very busy ( life’s is busy) the point remains weather at home or at Wimpy If something is missing from your order and it’s paid for surely you should receive it ... I never received the order not even an apology We always enjoyed a quick breakfast/brunch there this is so poor And the lack of professionalism from MANAGER AND STAFF this behavior Is completely unacceptable Poor service delivery poor communication skills No problem solving can be conducted in a decent manner So you can’t keep your customers happy and have positive outcomes to a glim situation that’s you re aware of And have assured And Promised to deliver on You happily take ones money but provide no service and No meal and then instead of trying to solve the problem you blame your staff and delivery man Again what’s does a manager do ? Instead of throwing stones sweep you’re front door and ask what example as a manager am I setting as I am sure you must be aware of you are your staffs example (Poor) Regards Michele Boshoff