Wimpy just doesn't care!!!!

I've complained in store but owner and operations manager(father and daughter) just doesn't care. Went there for breakfast kids order ribs and we ordered breakfast. Our food arrived and was told kids food was on they way we were nearly done eating and kids food still not at the table. I wasn't looking for freebies(free food) I paid my full bill of R458...the owner and operations manager told me I must be patient and I can see that the shop is busy. Its not my problem they have this mentality that I am coloured and I'm only looking for free food . I always pay my full amount. I just want decent service and management to handle their complaints with more effort and interest.