1 reviews | Active since Jan 2018
Wimpy Howard Centre void of customer service
I went to wimpy, Howard centre in Pinelands, Cape Town yesterday for a coffee and breakfast No staff to be seen at all for over 20 minutes. When I was finally served and my coffee came I had to wait an additional 10 minutes to find a waiter again to get some sugar for my now cold coffee. My breakfast was cold when served and toast hard like a rusk. I took a stroll over to the kitchen area to find the staff who were found huddled in the kitchen all looking at videos on a phone. One lady was helping herself to the whisper chocolates out if the food trays sucking her fingers after each handful. Not my best breakfast experience and not a very good advert for wimpy or our SA service.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***