1 reviews | Active since Jul 2016

02 Mar 2019, 14:32

Wimpy Howard Centre is pathetic................

My wife and I joined a friend and his son at Wimpy Howard Centre for a late breakfast. My friend and his son ordered their breakfast before we got there as my wife and I arrived a little later. On our arrival the waitress took our order for drinks and my omelette. The drinks arrived but not the omelette. I am diabetic and needed to eat as my last meal was the previous night. As our waitress was not to be found we asked another waitress to find out what had happened to our order. Still no food. I then approached the woman who confirmed to me that she was the manager and asked to speak to her. I stood aside waiting for her while she continued to serve tables. Useless individual!! She totally ignored me. I went and sat down again as my friends and my wife were clearly uncomfortable now. I hope she would approach me but nothing of the sort. The waitress , when she did show up for the first time in the hour that we were there, blamed the kitchen. Surely it is her responsibility too? When we got up to pay the manager saw me and disappeared into the back of the restuarant I have frequented the Wimpy there sometimes two to three times a week for business meetings - you will not see me, my family of friends set foot in that Wimpy again. I know the Wimpy brand is suffering at the moment We had an issue with the Wimpy on the WestCoast Road Langebaan as well. We walked out after they failed to even acknowledge or serve us. No manager available either! Aren't they lucky that they have managers and staff like this to hasten them on there journey downhill!! Dont blame the economy - open your eyes guys!! The problem is right in front of .you

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Replies (1)
Wimpy
Wimpy's reply04 Mar 2019, 13:52
Official
Hi Steve We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Wimpy Team Customer Care Line: ***