wimpy heidelberg GP

<p>me and my friend is costomers for more then 4yrs and the service and management is just getting wors . the waitings is supposed to know our order by heart we order for many years the same and we wait sometimes more then 15min to order their is many times that we have to phone in and place the order or stand up and order at the counter, because of the staff just standing around or short of staff. we have also the loyalty cards that we give to the waiters to complete and sign. their was one time that the manager / staff did not sign and when we wanted to give the loyalty card in they refuse to take it for one signature short . i also phoned the customer care service and up to date now one phoned me, this was 2 weeks back. they have an issue if we drink our coffee at the mall then it must be completed on the mall's loyalty card and not the wimpy in town.</p> <p> </p> <p> </p>