Wimpy – Hallmark Centre, Pretoria Central – Review

I am writing to report a very poor and unacceptable experience at the Wimpy in Hallmark Centre, Pretoria Central, today, 6 February 2026, between approximately 12:00 and 13:00.

My friend and I arrived at 12:00. It was an extremely hot day. My friend wanted ice cream and I wanted sparkling water, but there was no ice cream, no water, no juice, and no cappuccino available essentially nothing, except filtered cool drinks. This was already very disappointing given the weather.

We both ordered meals that came with a leg and sides. We only received our food at around 13:30, which is an unreasonably long wait. When the food finally arrived, it was extremely dry and unpleasant to eat.

When I raised my concerns with the manager on duty (a coloured lady), her response was shocking. Instead of apologizing or trying to assist, she was rude, dismissive, and told me to “suck it up,” while still insisting that I pay. Her attitude was completely inappropriate for someone in a managerial position.

We also overheard her making remarks about myself and my friend to other staff members while we were still seated in the restaurant, which felt disrespectful and highly unprofessional.

The waiters tried their best, but the manager’s behavior ruined the entire experience. This was one of the worst dining experiences I have ever had, and this branch urgently needs to address its management and customer service standards.