TG
Trisha G
1 reviews | Active since Jan 2017
19 Dec 2018, 20:40
Wimpy FAIL
After seeing the mouth watering double double cheese burger on tv, I went on out to wimpy to see this masterpiece for myself, except what I got was far from it.
WIMPY GATEWAY: 1. I was seated for 25mins and no one saw to me took a drinks order, even looked in my direction 2. When someone finally did show up, she seemed like she was in a rush and didnt care to elaborate on some of the questions I asked. 3. The food took forever to come and was COLD!!! 4. We ordered a double cheeseburger and beef breakfast , both of which was horrible 5. The food was dry, and unappetizing, it tasted rubbery, patties charred and overcooked, lettuce in abundance but not much of anything else, literally 3 onion rings with the breakfast, toast hard , burger bun dry and stale 6. The size of the burger is ridiculous
I will never go back to wimpy again, thanks wimpy gateway for spoiling this
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Replies (2)TG
Trisha G's updateReviewer Update
24 Dec 2018, 00:33Still no word from wimpy, guess the above standards and practices are acceptable to the franchise. This is appauling
TG
Trisha G's update24 Dec 2018, 00:33
Reviewer Update
Still no word from wimpy, guess the above standards and practices are acceptable to the franchise. This is appauling
Wimpy's replyOfficial
10 Jan 2019, 14:28Hi Trisha
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
Wimpy's reply10 Jan 2019, 14:28
Official
Hi Trisha
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,