BT
Barry T
1 reviews | Active since Apr 2017
19 Aug 2019, 15:41
Wimpy equipment dangerous for children
We had a bad experience at Wimpy Lakefield Roadhouse in Benoni. - some of the equipment in the children's play area was damaged and broken. It is dangerous for children to play on equipment in that poor state.
I did register a complaint with Wimpy and the owner/manager did respond. However, I don't accept the excuses noted in his email and notified him as such via return email. Subsequent to that I have had no further response from Wimpy or the Wimpy Lakefield Roadhouse restaurant.
I will definitely not return or take my grandchildren back to that Wimpy. (Wimpy case number: 725267)
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Replies (2)0
Replies (2)
Wimpy's replyOfficial
20 Aug 2019, 13:01Hi Barry
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply20 Aug 2019, 13:01
Official
Hi Barry
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
BT
Barry T's updateReviewer Update
10 Sept 2019, 11:48So much for the swift resolution. A Wimpy customer care manager was supposed to get hold of me - it has still not happened.
BT
Barry T's update10 Sept 2019, 11:48
Reviewer Update
So much for the swift resolution. A Wimpy customer care manager was supposed to get hold of me - it has still not happened.