1 reviews | Active since Mar 2010

02 Jul 2018, 10:47

Wimpy Emmarentia Terrible Service

I went to Wimpy Emmarentia on Sunday 1st June 2018, waited 30 mins to get a table for 3, sat down, my order was taken, drinks brought to my table, We waited 1 hour for food order that was taken with with drinks order, I looked for the waiter who was nowhere to be found, when i asked the manager he said the food is coming, We waited another 20 mins, I got up from my table and went to the kitchen where the manager was standing, again i asked where is my food, he could give me a clear answer, he was being very vague, We had to wait another 15 mins before the food came, when the food eventually arrived we had already lost our appetite, They even forgot to put the mushroom sauce on the chicken schnitzel. I must say this was on of the worst experiences of customer service i have ever experienced

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Replies (1)
Wimpy
Wimpy's reply12 Jul 2018, 09:34
Official

Hi Siva

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***