Wimpy

Me and my husband went to Wimpy Mountain Mill Mall on Saturday the 8th of Feb 2020. We ordered refreshments along with two Ultimate Meaty Feast Meals. Our refreshments came and it was good. We waited bout 15 mins for our food. Food arrives and we start eating. To our disappointment the lamb chops were foul. We immediately called the waiteress and she apologized for the the inconvenience caused. She takes our plates and walks up to a gentleman (we later found out that he was the owner) We sat where could see her approaching him and she explains that the customer says the chops are foul. He starts shouting at her that he can't help nor do anything as the chops comes in 1 pack. Another gentleman approached us (manager) and also apologized for the inconvenience caused and asked us if we would like something else in place of the lamb chops as he can't offer us the chops again due to the fact that it comes in 1 pack. I ordered rib and my husband ordered steak. My husband decides to leave as he was upset with all that's been going on. I asked the waiteress to please bring me a waffle and bring my husband's food as take away as I am diabetic and at this point my sugar levels has dropped. I ate my waffle (it was delicious) while I waited for my food. Our food arrives and I cut my rib to only find out that it is still raw. I call the waitress and she takes the plate to a lady (another manager) and this lady comes and apologize. I tell her this is not on and she apologize for everything going wrong today. She takes my plate to the back and upon her return I ask her to rather put it in a take away box and I will leave. I get to the front desk and my bill is high. I tell the lady I will pay it but the amount doesn't seem right. The lady (manager) then comes and checks the order and says something is wrong she rectified it and I pay our bill and leaves. The lady (manager) comes walking to me while I leave and asks me to please leave my number as the owner can sort this matter out.... I told her no. I will take the matter further. I left got home and my husband warmed his food. Just for him to realize his steak too is raw.... We have never had such a horrible experience at a restaurant