Wimpy Droomers goes the extra mile
I arrived at Wimpy Droomers in Somerset West at 5 am after seeing on Google they are open 24 hours a day. Upon arriving, no one was around, so I sat down to start working. At about 5.10 a friendly staff member came to me and informed me that they only open at 6am, but I am welcome to stay seated. She then offered me coffee, outside of their opening hours. I was really taken aback at how nice this was of the staff member and wish to commend her for going above and beyond.
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Wimpy's replyOfficial
11 Jul 2019, 16:01Hi Daniel
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Wimpy's reply11 Jul 2019, 16:01
Official
Hi Daniel
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Wimpy's replyOfficial
11 Jul 2019, 16:05Hi Daniel
You have made our day here! Thank you so much for these kind words about your amazing experience. Our Customer Care team has heard this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Wimpy Fam Customer Care Line: ***
You have made our day here! Thank you so much for these kind words about your amazing experience. Our Customer Care team has heard this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Wimpy Fam Customer Care Line: ***
Wimpy's reply11 Jul 2019, 16:05
Official
Hi Daniel
You have made our day here! Thank you so much for these kind words about your amazing experience. Our Customer Care team has heard this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Wimpy Fam Customer Care Line: ***
You have made our day here! Thank you so much for these kind words about your amazing experience. Our Customer Care team has heard this awesome news and just had to share it with the store and their hard-working team, so they know that our customers are enjoying every moment at there.
In the future please do not hesitate to get in touch with our Customer Care Line directly should you have any further comments or queries.
With Love,
The Wimpy Fam Customer Care Line: ***