JW
Jaco W

1 reviews | Active since Jul 2012

27 Oct 2015, 16:35

Wimpy do not care.....

Complained lodged on 07/10/2015 (1st Complained)<br> <br> I visited the Midrand store on Old Pretoria road this morning, and it took 35 minutes to prepare my order. They were not busy, and should not have taken this long. <br> <br> They prepared the coffee and it got cold whilst they prepared the food. I had to request them to give warm coffee. <br> <br> The cups used are of poor standard. These cups are not drive friendly, as the lid just come off, and spilled coffee on myself. What is the use of these cups if you cant drink from it whilst driving??? <br> <br> My whole passengers seat is full of coffee as the lids are not closing tightly and now my car need to go for a valet. <br> <br> This breakfast should have been with a reward to a store, but instead became a disaster. <br> <br> THank you Wimpy for *****ing up my day.<br> <br> 2nd Complained<br> Good Morning<br> <br> It seems that Wimpy pride themselves these days on bad service. <br> <br> I visited the Wimpy in Glen Marias Monument Road, to only find that 6h15 they are not ready for customers, as their machines are not ready yet.<br> <br> I might be mistaken, but if they are opening at 06h00, they need to be ready for customers by then, and not wait for machines to be ready. <br> <br>

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Replies (1)
Wimpy
Wimpy's reply28 Oct 2015, 09:47
Official
Hello Jacovanwyk,

Thank you very much for taking the time to report your experience with our Midrand / Glen Marais Ke. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,